If the part don’t fit, you gotta acquit! In all seriousness, if we ship a product that doesn’t conform to the description provided on our website then we will take it back, at our expense, and provide a 100% refund or exchange. All that we ask is that we are able to resell it – in other words, if you take it out on a 7-hour adventure through rock gardens and then decide that you’re not 110% satisfied then contact us and we’ll work it out with you. We custom-make colored parts the same day you order it – so, if you do order a colored (non-black) part, don’t like it and want to return it, then there is a 20% restocking fee as it is our experience that, generally speaking, it’s hard to sell a hot-pink skid plate. I hope you understand.
We are proud that we make the best carbon composite protection in the world – right here in West Virginia! The biggest reason we are able to do so is because we genuinely care about the experiences we hear about from riders like you. So, if a part doesn’t meet your expectations then call, e-mail, fax, text or ride on over and let us know. This is how we improve and continuously make better and better products. We make mistakes but when we do then we’ll do everything we can to “make it right”. Guaranteed. Ask anyone – our customer service is second to none.